Privacy Policy



Privacy Policy for Care Collective Concierge (CCC)


Effective Date: February 25, 2025


Introduction


Care Collective Concierge (“CCC,” “we,” “our,” or “us”) is committed to protecting the privacy and security of your personal and health information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or utilize our services. It also details your rights concerning your personal data under applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA) and Nevada’s Consumer Health Data Privacy Law (SB 370).


Information We Collect


We collect various types of information to provide and improve our services:

  • Personal Identification Information: Name, address, date of birth, phone number, email address, and other identifiers.
  • Health Information: Medical history, treatment plans, medications, and other health-related data.
  • Payment Information: Credit card numbers, billing addresses, and other financial data necessary for processing payments.
  • Technical Data: IP addresses, browser types, access times, and pages viewed, collected through cookies and similar technologies.


How We Use Your Information


We may use your information for the following purposes:

  • Treatment: To provide, coordinate, or manage your healthcare services.
  • Payment: To process payments for services rendered.
  • Healthcare Operations: To conduct quality assessments, employee evaluations, and other administrative activities.
  • Communication: To send appointment reminders, health-related information, or updates to our services.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.


Sharing Your Information


We do not sell your personal or health information. We may share your data with third parties in the following circumstances:

  • With Your Consent: We will share your information with third parties when you have provided explicit consent.
  • Service Providers: With third-party vendors who perform services on our behalf, such as billing and IT support, under strict confidentiality agreements.
  • Legal Requirements: When required by law, such as in response to a court order or subpoena.


Your Rights


Under HIPAA and Nevada law, you have the right to:

  • Access: Request copies of your health information.
  • Amend: Request corrections to your information if you believe it is inaccurate or incomplete.
  • Restrict: Request restrictions on certain uses or disclosures of your information.
  • Confidential Communications: Request that we communicate with you through alternative means or at alternative locations.
  • Accounting of Disclosures: Receive a list of certain disclosures we have made of your health information.
  • Withdraw Consent: Revoke any consent or authorization previously provided for the use or sharing of your information, except where actions have already been taken.


Data Security


We implement administrative, physical, and technical safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction. However, no security system is impenetrable, and we cannot guarantee the absolute security of your data.


Changes to This Privacy Policy


We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and indicating the effective date. We encourage you to review this policy periodically.


Contact Us


If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:


Care Collective Concierge


By using our website and services, you acknowledge that you have read and understand this Privacy Policy and agree to its terms.